If, however, you were unable to make that claim at the airport, you have the possibility of filing a written claim within a maximum of 7 days for damaged baggage and 21 days for lost baggage. Air China will not be held responsible for damage or loss reported later than the time limits given.
Report your damaged baggage at the information desk when you arrive at the airport, or contact us using the Baggage phone number. Damage not reported at the time of arrival must be reported to our Guest Relations department using our air china lost baggage claim form Post Travel Enquiry form within seven days of receiving your baggage. We don't cover minor damage to the exterior of baggage (e.g. scratches, stains, soiling ...
When baggage is delayed, our team does everything possible to locate it. During the first seven days we undertake ‘primary tracing’ – where we liaise with all the stations involved on the journey, conduct physical checks, investigate with our Security and Lost and Found teams, and check the ramp and store areas, in order to have items back with passengers as soon as possible.
You should have received a baggage claim tag for every bag that you checked in before departure. Make sure to save these tags until you have received all of your baggage. Reporting delayed baggage online. You can also report your delayed baggage online, for flights operated by KLM or Air France.
If you are claiming for a lost or damaged bag when you have been on two or more different airlines on a journey, you can claim from any of the airlines, however it would usually be the final airline that would handle the claim so they are a good place to start. What about damage? If your baggage is damaged, you should report upon arrival at the ...
Certifications air china lost baggage claim form are available up to 180 days after landing. Alternatively, fill in a form, or call the Air China hotline to obtain a flight delay or cancellation certificate up to a year after the departure date. 4. Certifications should be printed in colour, otherwise the electronic seal may be invalidated. 5.
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